Can’t wait for delivery? Shop online, collect in-store.
Never miss a home delivery again with our free Click & Collect service. Order online and collect your order when it’s convenient for you, with most stores open until 8pm.
Choose whatever items you want from over 16,000 products on the site including bikes, clothing, parts & accessories and have them ready and waiting for you.
See how quickly you can get your order below:
|In stock at store||In stock at warehouse||Not in stock at warehouse|
|Clothing, Parts and Accessories||2 hours*||Collect in 1-2 days||Collect in 5-7 days|
||Collect in up to 12 days|
*Please note, orders placed for items in stock at store after 4.30pm will be processed the next working day.
Ordering via Click & Collect couldn’t be easier...
- Check availability on the product page and add to basket
- Choose your preferred store during checkout
- Receive confirmation your order is ready for collection
- Collect your order from the store!
To avoid disappointment, please do not begin your journey to the store until we have confirmed the order is ready, and remember you’ll need to bring your confirmation email and a form of ID with you to collect your order.
Click & Collect FAQ’s:
When can I collect my order?
See table above for a guide. The collection timescale is shown on the product page once you "Check stock & delivery options", like this;
How will I know my order is ready?
Clothing, parts and accessories:
We will email you when your order is ready to collect, and for orders directly ordered from store stock we will also send you a text message to confirm the order is ready.
We will contact you by telephone to make a collection appointment for your new bike. We know that collecting your new ride is an exciting experience, so we will contact you before the bike is assembled to arrange your collection appointment. Your appointment is the perfect time to test your bike, ask any questions you may have, or pick up any essential accessories such as pedals, lights, lock or a helmet. During peak periods lead times on appointments may take a little longer.
What do I need to bring when I collect my order?
You will need your confirmation email and one form of ID such as a passport, driving licence or credit/debit card.
We’ll hold your order for 14 days after which we will cancel it. We will send you reminders after 3 and 9 days. If you have any trouble collecting your order please contact us here.
How do I cancel/amend my Click & Collect order?
If you have any queries about cancelling or amending your order, please contact your local store directly. Phone numbers for all stores can be found on our store locator
How do I return my Click & Collect order?
If you find your items unsuitable then you can return them on the spot for an instant refund/exchange. Plus, our normal 90 day returns policy still applies. Click here for details.
This story was last updated on 27/01/2014