Next day click & collect, order today & collect tomorrow.
Never miss a home delivery again with our fast & free Click & Collect service. Order online and collect your order when it’s convenient for you, with most stores open until 8pm.
You can now place an order up until midnight for collection from many of our stores the next day from 3pm onwards*
See how quickly you can collect your order below:
||In stock at store
||In stock at warehouse
||Not in stock at warehouse
|Clothing, Parts and Accessories
2 hours if ordered by 4.30pm
Next day if ordered after 4.30pm
Next day, from 3pm onwards*
London: order by midnight
Out of London: order by 3pm
24 hours if ordered by 4.30pm
1-2 days if ordered after 4.30pm
London: 2-3 days
Out of London: 3-6 days
|Up to 12 days
*Last order time applies and varies by store and day of the week. Next day excludes bikes and applies to items in-stock in our warehouse only. Items already in-stock at store are available quicker (within 2 hours, excluding bikes).
For specific lead times you can use the "check store stock" button any product page, or visit the store pages for order cut-off and collection times for your chosen store.
Ordering via Click & Collect couldn’t be easier...
- Check availability on the product page and add to basket
- Choose your preferred store during checkout
- Receive confirmation your order is ready for collection
- Collect your order from the store!
To avoid disappointment, please do not begin your journey to the store until we have confirmed the order is ready, and remember you’ll need to bring your confirmation email some photo ID and the card you used to pay.
Click & Collect FAQ’s:
When can I collect my order?
See table above for a guide. The collection timescale is shown on the product page once you "Check store stock" like this;
How will I know my order is ready?
Clothing, parts and accessories:
We will email you when your order is ready to collect, and for orders directly ordered from store stock we will also send you a text message to confirm the order is ready.
We will contact you by telephone to make a collection appointment for your new bike. We know that collecting your new ride is an exciting experience, so we will contact you before the bike is assembled to arrange your collection appointment. Your appointment is the perfect time to test your bike, ask any questions you may have, or pick up any essential accessories such as pedals, lights, lock or a helmet. During peak periods lead times on appointments may take a little longer.
What do I need to bring when I collect my order?
You will need to show your confirmation email, photo ID (driving license or passport) and the credit/debit card used for payment. Please note that only the account holder may collect the order.
We’ll hold your order for 14 days after which we will cancel it. We will send you reminders after 3 and 9 days. If you have any trouble collecting your order please contact us here
How do I cancel/amend my Click & Collect order?
If you have any queries about cancelling or amending your order, please contact your local store directly. Phone numbers for all stores can be found on our store locator
How do I return my Click & Collect order?
If you find your items unsuitable then you can return them on the spot for an instant refund/exchange. Plus, our normal 90 day returns policy still applies. Click here
This story was last updated on 08/04/2015