Our Price Match commitment is simple - If you find a cheaper price - including voucher code discounts - we’ll match it, and if you find it after you’ve purchased from us we’ll refund the difference within 7 days of receipt of your goods.
We know that price is important to our customers, so we actively monitor the prices offered by our competitors and adjust our own pricing accordingly. We want to be the first place our customers come to for all their cycling needs, which is why we guarantee not to be beaten on price by our major competitors.
We will match identical items (including colour and size variations)that are in stock and available for immediate delivery/collection from a listed competitor. The competitors price is calculated including delivery charges and voucher code discounts. The price and any voucher code must be available to all customers and excludes any VIP, membership, personal discounts and multi-buy offers (e.g. buy one, get one half price). Price matching cannot be used in conjunction with any other offer or discount. If you would like us to match multiple items or you are a non-EU customer please contact us or call us on +44 (0)1293 574900.
Who will we price match?
We match the prices of our major UK based specialist cycle retailers:
Plus we also match specialist local competitors in store (visit your local store for details)
Why don’t we price match everyone?
Not every bike shop is equal. We only match specialist competitors that have a reasonable commitment to stock, are authorised retailers of the brands they sell, sell genuine products, sell direct (not via marketplaces or auction sites) and most importantly offer a comparable level of service and after sales backup to ourselves.
Price matching online
To price match online, click the ‘Price Match’ link on the product page, then enter the competitors details and their price. We’ll check the competitors website and if approved issue you a personal online discount voucher which must be used within 3 days
Price matching in-store
When price matching in-store please bring a print out of the competitors offer. As well as the listed competitors we’ll also price match specialist local competitors (visit your local store for details)
Full Price Match terms & conditions: Only identical items (including colour and size variations), in stock and available for immediate delivery/collection from our approved list of retailers will be price matched. Comparison value includes delivery charges. Printed or visual evidence of offer will be required as unfortunately we are unable to access competitors websites in store. The competitors price and any applicable voucher code discounts must be available to all customers and exclude any VIP, personal or membership discounts. We are unable to match multi-buy offers (e.g. buy one get one half price).. Cannot be used in conjunction with any offer or discount.
This story was last updated on 03/10/2014