Suspension servicing

Suspension units require regular care and attention in order for you to be able to get the full benefit from them. It is therefore absolutely essential that you have your suspension forks and rear shocks serviced every 3-12 months (dependent on use).

Due to the highly specialist nature of the work and the huge number of parts required all suspension servicing is carried out centrally at our purpose built suspension workshop. Your fork/shock needs to be booked in for its work – this can be done either by any of our stores or by calling 0870 142 0104. They will advise you of the timescales for the work including time for shipping to/from the service centre (for stores the timing is partly dependent on their deliveries from our Headquarters).

The shock/fork can then be either taken into the store or posted directly to our suspension service team. If you post it then please fill out the following form and include it with your unit.

Please click here for a Booking form

If you would prefer for one of our mechanics to remove your shock or fork from your bike there will be a charge of £25 for removing and fitting and for storing the bike whilst the unit is being serviced. Please contact your local Evans store to arrange a booking.

To guide you on this please refer to our
Fork Removal Guide
or our Shock Removal Guide

Suspension forks - service details

The service includes:

Comprehensive pre-service test
Cleaning of the unit
Full strip down
Inspection of internal parts
Replacing all seals as necessary
Re-building with new oil/lubricant
Re-pressurisation of air forks
A comprehensive post-service test

Your fork will then be returned along with any replaced parts (for your inspection) and a technical report detailing the work undertaken.

Cannondale Headshok or Lefty forks are charged at £75 per unit. All other forks are charged at £65 per unit. Postage of £7.00 applies for forks returned to you directly by our courier (no charge for shocks shipped to our store for collection). All forks and rear shocks are posted back next day delivery.

Should any other parts need replacing (such as bushings). Our suspension technicians will contact you and advise on any additional parts needed and inform you of any extra labour charges before the work is carried out.(in most cases there is no additional labour charge). We will contact you for permission before fitting any additional parts.

Rear suspension - service details

Our suspension experts can provide a service on Manitou, FOX and RockShox air sprung rear shocks.

The service includes:

Full strip down, inspection and cleaning of the air canister
New seal kit fitted
Shock lubricated
Re-building of shock
Re-pressurisation of shock

Your shock will then be returned along with any replaced parts (for your inspection) and a technical report detailing the work undertaken.

All shock services are charged at a fixed price of £45. Postage of £5.50 applies for shocks returned to you directly by our courier (no charge for shocks shipped to our stores for collection).

PLEASE NOTE:

We are currently experiencing a shortage of Manitou and Pace parts - please call us before booking in