Evans Cycles

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Suspension units require regular care and attention for you to be able to get the full benefit from them. It is therefore absolutely essential that you have your suspension forks and rear shocks serviced every 3-12 months (dependent on use).

Due to the highly specialist nature of the work and the huge number of parts required all suspension servicing is carried out centrally at our purpose built suspension workshop. Your fork/shock needs to be booked in for its work – this can be done either by any of our stores or by calling +44(0)1539 732262. They will advise you of the timescales for the work including time for shipping to/from the service centre (for stores the timing is partly dependent on their deliveries from our Headquarters).

The shock/fork can then be either taken into the store or posted directly to our suspension service team. If you post it then please fill out the following form and include it with your unit.
 
 
 
If you would prefer for one of our mechanics to remove your shock or fork from your bike there will be a charge of £25.  This charge covers removal, carriage and  re-fitting.  Please contact your local Evans store to arrange a booking.

To guide you on this please refer to our
 

Suspension forks - service details

 
 
 
 
The service includes:
  • Comprehensive pre-service test
  • Cleaning of the unit
  • Full strip down
  • Inspection of internal parts
  • Replacing all seals as necessary
  • Re-building with new oil/lubricant
  • Re-pressurisation of air forks
  • A comprehensive post-service test
 
Your fork will then be returned along with any replaced parts (for your inspection) and a technical report detailing the work undertaken.All Front forks are charged at £85 per unit. Postage of £10.00 applies for forks returned to you directly by our courier (no charge for shocks shipped to our store for collection). All forks and rear shocks are posted back next day delivery.Should any other parts need replacing (such as bushings). Our suspension technicians will contact you and advise on any additional parts needed and inform you of any extra labour charges before the work is carried out.(in most cases there is no additional labour charge). We will contact you for permission before fitting any additional parts.

Rear suspension - service details

 
 
 
 
Our suspension experts can provide air can services on Manitou, FOX and RockShox air sprung rear shocks.
The service includes:
  • Full strip down, inspection and cleaning of the air canister
  • New seal kit fitted
  • Shock lubricated
  • Re-building of shock
  • Re-pressurisation of shock
 
Your shock will then be returned along with any replaced parts (for your inspection) and a technical report detailing the work undertaken.
All shock services are charged at a fixed price of £50. Postage of £7 applies for shocks returned to you directly by our courier (no charge for shocks shipped to our stores for collection).
 
Should any other parts need replacing (such as bushings). Our suspension technicians will contact you and advise on any additional parts needed and inform you of any extra labour charges before the work is carried out.(in most cases there is no additional labour charge). We will contact you for permission before fitting any additional parts.

Scott Shock - service details

 
 
 
 
We are the UK’s only Scott Shock service centre for the Genius and the Equalizer 1 shocks
The service includes:
  • Full clean, strip, inspection of entire shock
  • All dynamic seals replaced
  • Any other seals that are found to be worn or damaged
  • Re-bleeding and pressurisation of shock
  • New decals
  • New DU bushes and eyelets
This service cost also includes any other parts that may be needed as part of Scott’s customer care programme.
 
This is a full Scott approved ‘factory’ service. There is a flat charge of £105.00 inclusive of all parts.
 

Contact us

Contact our suspension team on +44(0)1539 732262
This story was last updated on 26/03/2014