Your Questions Answered

Have a browse at our most frequently asked questions and video. If you can’t find the answer you are looking for, visit our Help & Support page to get in touch.

For Employees

How does the Cycle to Work scheme work?

You apply for the Ride-to-Work scheme online, once the application is approved by your HR team, you will receive a voucher which can be used to redeem for a bike and equipment, online or in-store.
The goods are leased to you via money taken from your pay, which come with a tax saving. These deductions usually last for 12 months.

How do I save the Tax?

When you receive a voucher to redeem for a bike, your payroll team will be notified to begin taking money.
These duductions are taken from your 'pre-tax' pay, meaning you don't pay Income Tax or National Insurance on this money.
This means your 'take home' pay doesn't have the full repayment missing from it, which is where you make the saving. To see how much tax you could save, try our Savings Calculator HERE

What can I get through the Ride-to-Work scheme?

You can get any adult bike, alongside a wide range of cycling equipment and clothing. You can select cycling equipment with a bike, or if you already have a bike and are cycling to work, you can choose to get equipment only.
Items not permitted include: GPS computers, training equipment such as turbo trainers, energy products including food and drink, workstands and full-face helmets.

Can I only use the bike for cycling to work?

You can use the bike for either your full journey to and from work, or part-journey, e.g. to and from a train station.
You can also use the bike for leisure cycling outside of your normal commute too.

Can I add my own funds to ‘top-up’ the voucher at the till?

No. The Department for Transport does not allow the use of a credit card or cash on top of a voucher.
You should only apply for an amount that covers everything you're looking for if you wish to make the tax savings.

How do I apply for new voucher?

If your employer is already registered with the Ride-to-Work scheme and you know your account number, please apply HERE.
If you don't know your account number please contact your HR team for specific instructions as some employers differ.

What shall I do about the delivery cost?

Before applying please be sure to total up everything you need, includuing any delivery charges, as you will not be permitted to 'top-up' your voucher with your own funds at the check out.

Can I buy discounted bikes on R2W?

A key feature of the Ride-to-Work scheme is that you can increase your savings by redeeming a voucher at Evans, for a bike with a sale price.
Please be aware you cannot obtain a 'Frasers Plus' price in conjuction with a voucher.

Can I choose cycling equipment only, without getting a bike?

Yes, if you are already cycling to work, you can apply for cycling equipment only.
Please see exceptions above in 'What can I get through the Ride-to-Work scheme'.

What happens after I apply?

After you have applied for your voucher, your employer must review the application.
Unfortunately you are not able to reserve your bike in advance with a deposit, however shortly after being approved, you will receive your voucher via email.
You are then able to place your order for the bike/goods online or in-store with the code provided.

How do I redeem my voucher?

You can redeem a Ride-to-Work voucher at any Evans Cycles store found HERE or online at evanscycles.com.
When shopping online, simply add the goods you've chosen into your basket and your Ride-to-Work certificate data will be an available payment method at checkout.

Where else can a voucher be redeemed?

You can redeem a Ride-to-Work voucher at any Evans Cycles store found HERE or online at evanscycles.com.
If you're unable to find the model you're looking for, please contact your HR team for alternative redemption options (T&C'S apply)

Where can I buy this bike on R2W?

If you're looking for a particular bike that isn't available within our store or online network, unfortunately we're unable to cater for individual requests.

Where will my voucher be sent?

Once approved and paid for by your employer, your voucher will be emailed to the email address you provided in your application.
As our email is automated, please check any junk folders or spam filters.

What happens at the end of my payments?

When you apply for a Ride-to-Work certificate, you sign into an agreement with Evans allowing you to keep riding your bike with no further charges or deposits, even when your deductions finish.
If you wish to sell your bike before this agreement ends, you can opt to buy the goods early or return the bike, if you wish.

Who is responsible for maintaining and insuring the bike?

It is your responsibility to maintain the bike. Every Evans bike comes with a complimentary health check after 6 weeks. Beyond 6 weeks, we recommend you book in regular maintenance with one of our fully qualified workshops. Our partner Sundays insurance can offer cover for your the bike, register for your free 30 days policy HERE.
After 30 days, Sundays will offer an exlcusive Evans discount on cover moving forwards.

What happens if I change my mind?

After you receive your Ride-to-Work voucher, you have a 14-day cooling off period should you change your mind.
After this period, providing you have not redeemed the voucher for goods and started using them, you may request a voucher cancellation from your HR team only.
Your HR team may not permit a cancellation.

What happens if I leave my job?

If you leave your job before you have completed all pay deductions, any balance remaining will be taken from your final pay slip, without the tax savings.
Once this is complete you will automatically be transferred ownership.

I am self-employed – can I join the Ride-to-Work scheme?

You can only join the scheme if you are paid via PAYE.
This is because the cost of the bike is deducted from your pay in order to make the tax savings.

How do I complain about the Evans Cycles Ride-to-Work scheme

We always strive to provide an excellent experience but appreciate that sometimes things can go wrong.
If you have a complaint regarding any aspect of your participation in the Ride-to-Work Scheme operated by Evans Cycles on behalf of your employer, then please contact Customer Services

How long will it take for my complaint to be processed?

We take all complaints seriously and we will do everything we can to resolve them quickly.
We’ll keep you updated and in most cases you’ll receive our final response within 8 weeks from receipt of your complaint.
If we’re unable to resolve your complaint within 8 weeks, we’ll explain the reason why and tell you when we expect to be able to resolve it

What if I'm unhappy with the outcome of my complaint?

If you are not satisfied with the outcome of your complaint or you haven’t received a response within 8 weeks of us receiving your complaint, then you have the right to refer the complaint to the Financial Ombudsman Service (FOS) FOS is a free, independent service that looks into disputes between financial businesses and their customers.
If you do refer to the FOS you should do so within 6 months of receiving our final response. FOS Contact details: Telephone: 0800 023 4567 Email:complaint.info@financial-ombudsman.org.uk or you can write to: The Financial Ombudsman Service Exchange Tower, Harbour Exchange Square London, E14 9GE

For Employers

How does the Cycle to Work scheme work?

Your employees apply for the Ride-to-Work scheme online, which you then approve for eligibility/affordability via our administration portal.
Once the business has paid, the employee will receive a voucher which can be used to redeem for a bike and equipment, online or in-store.
The goods are leased to the employee by Evans, with you making deductions from their pay to claw back the cost.
These deductions come with an Income Tax and National Insurance saving.
Deductions usually last for 12 months but you are able to offer employees longer if you wish.

What is 'salary sacrifice'?

When an employee applies for a Ride-to-Work voucher, the employer pays up front for the value of this voucher and claws it back via employee pay deductions.
You will need to instruct your payroll team to take these deductions until the entire balance is cleared, typically spread evenly over 12 months.
The first deduction begins from the next payroll period following your approval of the employee's application.
This process is called Salary Sacrifice as you essentially advance an employees pay, taking it back over time. Salary sacrifice is the process that allows the tax saving to be made.

Does the employer need to do anything to qualify for providing Ride-To-Work?

No. Evans Cycles provides all the necessary process and agreements, register your organisation HERE and you will be contacted with simple instructions.

Does my organisation need credit authority to offer the scheme?

No. The hire agreement signed is between Evans Cycles and the employee, meaning they make use of our FCA authorisation.

What are the rules regarding maternity/ long term sick leave?

If an employee goes on extended leave during the period of pay deductions, meaning their pay falls below National Minimum Wage, the employer has the option to start a 'repayment holiday'.
Employers would need to supply the employee with an amendment to their original agreement, for signature. The Office of Fair Trading rules state that if the agreement term runs over 18 months, the employee has a right to cancel the contract and therefore employers need to keep this in mind when extending the term of the salary sacrifice.
Employers are not liable to make the payments while the employee is on maternity leave.

I am self-employed – can I join the Ride-to-Work scheme?

You can only join the scheme if you are paid via PAYE.
This is because the bike's value is deducted from employee pay in order to make the tax savings.

Who is responsible for maintaining the bike?

It is the employee's responsibility to maintain the bike. Every Evans bike comes with a complimentary health check after 6 weeks.
Beyond 6 weeks of use, we recommend the employee books in regular maintenance with one of our fully qualified workshops.
Our partner Sundays insurance can offer cover for the bike by registering for a free 30 days policy HERE.
After 30 days, Sundays will offer an exclusive Evans discount on cover moving forwards.

Can employees add their own funds to ‘top-up’ their voucher at the till?

No. The Department for Transport does not allow the use of a credit card or cash on top of a voucher.
Employees are required to apply for an exact amount that covers everything they're looking for if they wish to make the tax savings.

What happens if an employee leaves before their salary sacrifice is completed?

If an employee leaves before they have completed all pay deductions, you will need to take any balance remaining from the employee's final net pay, without the tax savings.
Once this is complete the employee will automatically be transferred ownership, with agreements nullified.

End of Scheme Options

Managed by Evans – Recommended as the most flexible, hassle-free option!

You decide on a scheme limit between £1,000 and £15,000
You select a repayment term from 12 months to 72 months
Employees sign into a 72 month hire agreement directly with Evans Cycles at the point of application, meaning no more cumbersome hire extensions to sign and you have no additional admin after salary sacrifice completes.
Employees incur no additional deposit charges or ownership fees either.

Transfer4You – Recommended option for traditional scheme users retaining £1,000 cap.

Employees currently enrolled in the scheme will receive their end of scheme options email from Evans Cycles at the end of the salary sacrifice period and will be able to select from:

  • A free extended hire option directly with Evans Cycles
  • Pay the Fair Market Value and take ownership early
  • Return the bike to Evans Cycles

Benefit in Kind (P11D).

The employer may transfer ownership with the Fair Market Value reported on a P11D form, making the transfer a benefit in kind with tax payable on the valuation, rather than the full cost of the equipment.

Fair Market Value (FMV).

The employee may be given the option to purchase the equipment at the end of the salary sacrifice term with the value of the equipment calculated using the Fair Market Value table as below.
This option will considerably reduce the employee’s overall savings.

Company Option to Extend.

Administer your own extension of the hire agreement with the employee and charge the applicable FMV if the employee leaves your employment before the value of the bike is negligible.



Evans Cycles Limited is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority FRN 631736. The permissions of Consumer Credit Compliance Limited as a Principal firm allow Evans Cycles Limited to undertake Consumer Hire activities. Evans Cycles Limited can be viewed on the FCA Register here, our FRN is 845262.