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Bike delivery - How we deliver

At Evans Cycles we take pride in giving you the best possible bike purchasing experience, whether that be in our store, over the phone or online.

One area that sets us apart from our competitors is the effort we go to in order to ensure your bike reaches you in a safe and secure condition with only minor assembly before you can hit the road or the trail.

How our bikes are packaged & assembled

When your bike arrives at Evans Cycles it is still a long way from being ready to ride. The bikes arrive flat packed for ease of transport from the factory.

It can sometimes be hard to see where the packaging ends and the bike begins!

BEWARE! Many online retailers will simply ship the bike to you in this flat packed state requiring you to fully assemble the bike at home. This is time consuming and challenging, especially if you don’t have the specialist tools and skills to do the job.

Comprehensive assembly is a STANDARD SERVICE on all bikes purchased at Evans Cycles.

For your convenience, comfort and safety ALL bikes purchased via our mail order service or through the Evans Cycles website are fully assembled and tested by one of our Cytech qualified mechanics prior to being dispatched.

During the assembly process the forks, wheels, seat-post and components are fitted. Gears and brakes are adjusted (disc brakes bled if necessary), wheels are trued, tyres pumped up and all nuts and bolts tightened.

In order to safely package and ship the bike to you we then turn the handlebars 90 degrees and remove the pedals (when supplied) from the bike.


The bike is then placed in one of our custom oversize bike boxes ready for collection by our courier.

When the bike is delivered all you need to do is to turn the handlebars around and attach the pedals. Full instructions, a multi-tool and 15mm pedal spanner are included free of charge. Follow the simple instructions carefully and your bike will be ready to ride within minutes of landing on your doorstep.

Please note that not all bikes come with pedals, this is usually on higher end bike models as there are a number of different pedal options that individuals may prefer. We make this clear in the description of the bike model.

Any extras originally supplied with the bike (saddle bags, water bottle cages) are safely packaged in a seperate box in the main oversized box to prevent damage

Assembly Instructions

If you require any assistance or guidance on the re-assembly of your bicycle please contact us.

Children’s bikes

Children’s Bikes are dispatched with the Stabilizers and pedals removed. These will require a small amount of assembly when taken out of the box.

Most Stabilizers are fitted with a 15mm spanner, so you can use the free 15mm pedal spanner that we provide.
Tips on fitting stabilizers

The stabilizers should be fitted with the bike perfectly straight (upright) so that each stabilizers leg once fitted would be about 1 cm off the ground. This will aid the child learning the balance required as the wheel should be off the ground once riding along. This also assists on uneven ground as stops the bike from “beaching” which is when the wheel is no longer in contact with the ground.

These bikes are assembled by the same Cytech qualified mechanics that assemble our adult bikes.

Children’s bikes are packaged in our custom over-sized kids bike boxes for safe and secure delivery direct to your door.

BMX stunt pegs

In order to accommodate BMX bikes into our delivery boxes, any BMX bikes fitted with stunt pegs will have the pegs removed and packaged separately.

Customers will be required to fit these upon receipt of their bike, the tools you will require are a Ratchet with an extension bar and a 15mm, 17mm or 19mm socket (please note tools are not supplied).

International & Offshore UK bike orders

Due to size restrictions on international shipping, international bike orders will be shipped in a partly assembled state. Bikes are still built and tested prior to being packaged ready for shipment.

This will require a number of tools and expertise to fully assemble.

If you require any assistance or guidance on the re-assembly of your bicycle please contact us.