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DELIVERY

Click & Collect

Please note all cut-off times refer to items in stock at our warehouse.

Order online and collect from your local store by taking advantage of our free Click & Collect service. Find your nearest store and collect at your convenience, with most open until 8pm.

 Click & Collect lead times

  In stock at store In stock at warehouse In stock at remote warehouse
Clothing, Parts and Accessories Collect in 2 hours if ordered by 4.30pm

Collect next day if ordered after 4.30pm
Collect next day after 3pm (12pm Sunday) if ordered by cut off times below:

London: Order by 8pm  (12pm Sunday)

Out of London: Order by 3pm  (12pm Sunday)
Collect in 5-7 days
Bikes Collect in 24 hours if ordered by 4.30pm

Collect in 1-2 days if ordered after 4.30pm
London: Collect in 2-3 days

Out of London: Collect in 3-6 days
Collect in up to 12 days

Read more

 Ordering via Click & Collect

 

1. Check availability on the product page and add to basket
2. Select your preferred store during checkout
3. Await confirmation that your order is ready for collection
4. Collect your order from the store

 

Please do not travel to your selected store until we have confirmed your order is ready. 

 

How will I know my order is ready to collect?

 

If you have ordered clothing, parts or accessories then you will recieve an email when ready for collection. If your order is available from store stock, we will also send you an additional text message for confirmation.

 

If your order is a bike, we will contact you by telephone to arrange a collection appointment. Please note that during peak times appointments may be delayed.

 

What do I need to bring when collecting my order?

 

We will require your confirmation email, photo ID and the credit/debit card used for payment. Only the account holder may collect the order. If your order is not collected within 14 days it will be automatically cancelled. You will recieve collection reminders after 3 and 9 days of availability. 

 

Can I cancel or amend my order?

 

If you have any queries about cancelling or amending your Click & Collect order, contact your selected store directly. Phone numbers for all stores can be found from our store finder.

 

Can I return my order?

 

If you find your items unsuitable then you can return them on the spot for an instant refund/exchange. Click here for details.

 

Brands & products restricted for Click & Collect only

 

Some brands we stock do not allow us to despatch their products for home delivery. The reason for this can vary from courier logistics due to size and weight or to ensure customers try before they buy to get the right fit. Products that are restricted for Click & Collect are identified on the product page with a Click and collect info banner. Selecting Click & Collect only products will not allow you to choose home delivery, instead you will be asked to choose your desired store for collection. All other items in your basket will be directed for store collection.

 

Click & Collect only brands

 

   • Trek

   • Brompton

 

Click & Collect only items*

 

   • Bulky Pashley bikes

   • Electric bikes

   • Large home trainers

   • Tandem bicycles

   • Tricycles

 

*Please note that the above is only a guideline as other products may be added at any time

 

 

 

 

UK Delivery options

UK delivery pricing table

Delivery Type
Clothing, Parts & Accessories
(Charged per order)
Bulky Items*
(Charged per item)
Bikes
(Charged per bike)
Click & Collect Free Free Free
Standard £4.99 £4.99 £4.99
Next Day £6.99 £6.99 £29.99
Saturday £6.99 £6.99 £34.99
Sunday £6.99 £6.99 N/A

Read more

 

UK Delivery lead times

Standard UK delivery - Clothing, parts & accessories

 

   • Delivery within 3-5 working days when showing as In stock

   • Delivery within 7-10 days when showing as At remote warehouse

   • Delivery within 10 days when showing as Delivered in 10 days

   • Delivery within 2 days of 'Due in stock date' when showing as Due in stock - DATE

 

Items will be despatched as they are available.

 

You will be notified by email once your order has been despatched. We use a combination of couriers and postal delivery services. You may receive tracking details to follow progress of your order.

 

Standard UK delivery - Bikes

 

   • Delivery within 3-5 working days when showing as In stock

   • Delivery within 7-10 days when showing as At remote warehouse 

   • Delivery within 10 days when showing as Delivered in 10 days

   • Delivery within 2 days of 'Due in stock date' when showing as Due in stock - DATE

 

Items will be despatched as they are available.

 

You will receive email notifications to track progress of delivery. The courier will email you either the night before or on the morning of delivery to confirm delivery day. Deliveries are made between 8am and 12.30pm Monday to Friday.

 

UK Delivery for bulky items

 

Extra-large or heavy items are classed as Bulky.

All Bulky items are delivered using DPD Predict & Follow my parcel service.

Delivery is charged per bulky item.

 

*Bulky items

 

   • Turbo Trainers

   • Workstands

   • Bike bags

   • Car racks (roof & boot mounted)

   • Wheels

   • Child seats

   • Forks

   • Track Pumps

   • Non-folding tyres

   • Wheel rims

   • Groupsets

   • Handlebars

  

Brands & products restricted for Click & Collect only

 

Some brands we stock do not allow us to despatch their products for home delivery. The reason for this can vary from courier logistics due to size and weight or to ensure customers try before they buy to get the right fit. Products that are restricted for Click & Collect are identified on the product page with a Click and collect info banner. Selecting Click & Collect only products will not allow you to choose home delivery, instead you will be asked to choose your desired store for collection. All other items in your basket will be directed for store collection.

 

Click & Collect only brands

 

   • Trek

   • Brompton

 

Click & Collect only items*

 

   • Bulky Pashley bikes

   • Large home trainers

   • Tandem bicycles

   • Tricycles

 

*Please note that the above is only a guideline as other products may be added at any time

 

Next day UK delivery - Bikes

   • Order by 3:30pm Monday to Thursday for guaranteed next day delivery.

 

Next day UK delivery - Clothing, parts & accessories

   • Order by 3pm any day including weekends for guaranteed next day delivery.
   • Orders placed after 3pm will be delivered in two days.
   • Only In-Stock items qualify for next day delivery, other stock statuses may arrive sooner by selecting
     this service, but cannot be guaranteed and will be despatched when available.
   • Some postcodes are not available for Next Day Delivery, please see the
      UK Postcode Restriction section  for more details

 Items will be despatched as they are available.

 

 Saturday UK delivery - Bikes

   • Order by 3:30pm Friday for guaranteed Saturday delivery

   • In-stock items only apply for Saturday delivery.

 

Saturday UK delivery - Clothing, parts & accessories

   • Order by 3pm Friday for guaranteed Saturday delivery

   • In-stock items only apply for Saturday delivery.

   • Some postcodes are not available for Saturday Delivery, please see the
      UK Postcode Restriction section for more details

 

We use DPD Predict & Follow my parcel service for UK Saturday Delivery. Customers receive an email/text once the order is collected from Evans Cycles. Customers receive an email/text on the day of delivery with a dedicated 1 hour timeslot and details for tracking your order.

 

Sunday UK delivery - Clothing, parts & accessories

   • Order by 3pm Saturday for guaranteed Sunday delivery

   • In-stock items only apply for Sunday delivery.

   • Some postcodes are not available for Sunday Delivery, please see the
      UK Postcode Restriction section for more details

 

We use DPD Predict & Follow my parcel service for UK Sunday Delivery. Customers receive an email/text once the order is collected from Evans Cycles. Customers receive an email/text on the day of delivery with a dedicated 1 hour timeslot and details for tracking your order.

 

Brands & products restricted for Click & Collect only

Some brands we stock do not allow us to despatch their products for home delivery. The reason for this can vary from courier logistics due to size and weight or to ensure customers try before they buy to get the right fit. Products that are restricted for Click & Collect are identified on the product page with a Click and collect info banner. Selecting Click & Collect only products will not allow you to choose home delivery, instead you will be asked to choose your desired store for collection. All other items in your basket will be directed for store collection.

 

Click & Collect only brands

   • Trek

   • Brompton

 

Click & Collect only items*

   • Bulky Pashley bikes

   • Large home trainers

   • Tandem bicycles

   • Tricycles

 

*Please note that the above is only a guideline as other products may be added at any time

 

UK Postcode restrictions

UK Next Day Delivery Restrictions

The postcodes included in our table below are classed as remote, therefore we cannot guarantee our Next Day service, you can however estimate when your order should arrive.

Additional 2-3 working days Additional 4-5 working days
AB31 – AB38 IV1 – IV36 PH15 – PH41 HS1 – HS9 IV63 TR21 – TR25
AB41 – AB56 KA28 PO30 - PO41 (bikes only) IM1 – IM9 KW15 – KW17 ZE1 – ZE6
BT1 – BT94 KW1 – KW14  TD15 IV40 – IV49 PA41 – PA78  
FK1 – FK21 PA20 – PA40   IV53 – IV56 PH42  

 

UK Saturday & Sunday delivery restrictions

Some additional remote postcodes will not be included in our weekend delivery service, if your postcode is listed in the table below then unfortunately we will not be able to commit to this delivery service.

AB13 - AB14 BT29 – BT35 G83 – G84 KA13 – KA28 PH9 – PH11 ZE1 – ZE6
AB31 - AB99 BT39 - BT94 HS1 – HS9 KW1 – KW17 PO30 – PO41 (bikes only)  
BT1 – BT94 (bikes only) FK1 – FK21 IM1 – IM9 PA17 – PA18 PH15 – PH50  
BT24 – BT26 G63 IV1 – IV63 PA19 – PA80 TR21 – TR25  

International delivery options

 

Australian Tax Changes

On July 1st, 2018, the Australian tax law policy changed, unfortunately this change means we will be unable to meet our old pricing and level of service. It is therefore with regret, as of June 14th, 2018, we are no longer able to ship orders to Australia.

Thank you for your choosing Evans Cycles in the past, we hope to be able to reverse this choice at some point in the future.

 

What’s new? Tracked worldwide delivery:

We’ve listened to your feedback, and upgraded our international delivery to fully tracked services at no extra charge to you. No more wondering when you’ll get to play with your new toys. Customers inside the EU can also take advantange of our EU priority tracked delivery service

 

International delivery (incl BFPO, ROI, Channel Islands & Isle of Man)

The cost for shipping orders internationally can vary depending on the destination. Orders delivered outside the EU are exempt from VAT. To calculate precise charges, add products to your basket and proceed through the checkout process after entering your delivery details. We will give you all the delivery options and relevant charges before having to enter any payment details.

Find your delivery zone here:



Check table below for delivery charges:


Delivery
Zone
Clothing, Parts & Accessories
(Per order)
Delivery
(Working days)
Bulky Items
(Per item)
Bikes
(Per bike)
Bike & bulky delivery
(Working days)
1 £5.00 5-7 £20.00 £65.00 5-7
2 £5.00 5-7 £20.00 £70.00 5-7
3 £8.00 5-7 £20.00 £80.00 5-7
4 £8.00 5-7 £25.00 £85.00 5-7
5 £8.00 7-10 £25.00 £100.00 7-10
6 £8.00 7-10 £50.00 £150.00 7-10
7 £8.00 7-10 £60.00 £200.00 7-10
8 £8.00 9-12 £70.00 £250.00 7-10
9 £10.00 9-12 £100.00 £300.00 9-12
10 £15.00 9-12 £90.00 £300.00 9-12
14 £18.00 9-12 £70.00 £300.00 7-10
16 £25.00 9-12 £90.00 £300.00 9-12

 

ROI, Channel Islands & Isle of Man Delivery

Region
Clothing, Parts &
Accessories
Bulky items
(per item)
Non-bike delivery
(working days)
Guernsey £8.00 £25.00  5-7
Isle of Man £5.00 £20.00  5-7
Jersey £8.00 £25.00  5-7
Republic of Ireland £5.00 £20.00  5-7

BFPO


  Bikes Bulky items Clothing & accessories
BFPO delivery NOT AVAILABLE NOT AVAILABLE £4.99

Read more


 

Product types


Delivery charges vary depending on the type of product you order. These are the product types we stock.

 

Bulky items

 

Extra-large or heavy items are classed as Bulky.

Delivery is charged per bulky item.

If an order containing a bulky item also contains smaller accessories, parts or clothing then only the bulky cost will be charged.

 

Bulky items*

 

   • Turbo Trainers

   • Workstands

   • Bike bags

   • Car racks (roof & boot mounted)

   • Wheels

   • Child seats

   • Forks

   • Track Pumps

   • Non-folding tyres

   • Wheel rims

   • Groupsets

   • Handlebars

 

*Please note that the above is only a guideline as other products may be added at any time.

 

 

Clothing & Accessories


The Clothing & Accessories shipping category covers all other product types.

Delivery is charged per order for clothing & accessory items.


 

Bulky items


Bulky items are delivered internationally via DHL and other international couriers. On the day of dispatch we will contact you by email and provide you with a DHL tracking number which you can use to track the delivery here.


 

Clothing & Accessories


Clothing & accessories are delivered via international courier and postal services. To check delivery timescales into your country of choice for products that are in stock please refer to the delivery table above.

 

 

European Priority Tracked


For customers in most European countries, a priority tracked delivery service is available for clothing, parts & accessories. Once we have dispatched your order, we will send you an email containing your shipping details. Order before 12pm for same day dispatch. This service is unavailable for bike orders. click here for more details.

 

International Product Restrictions


Some of the products and brands we sell are not available for international sales. The reason for this can vary from courier logistics due to size and weight or dealer restrictions which allow customers to try before they buy to get the right fit. Products that are available internationally will be visible when you select your delivery country settings.

 

 

International Collection Point (Gatwick Airport)


For our international customers that prefer the personal touch we offer the facility to collect your purchase in person from our Gatwick distribution centre – located 5 minutes from Gatwick International Airport, London. For details on our Gatwick distribution centre, click here.

 

Bikes collected from our Gatwick international collection point will be built and tested to our usual high standards. We are fully aware of the size restrictions imposed by airlines, we will repackage your bikes into a bike box ready for you to transport back on the plane once you have tried the bike for size. We can even arrange your taxi for your return. Alternatively we stock a range of soft and hard sided bike bags designed to safely transport your bike. Please click here for full details on how to order via our click and collect service.

 

 

International Visitors & In-Store Purchases


Evans Cycles are part of the VAT Retail Export Scheme. International travellers from outside the EU are in most cases able to claim the VAT back on their purchases. Please note, this can only happen in-store. How to claim back the VAT: At the time of purchase simply inform a member of staff in-store that you are an international visitor and wish to claim back the VAT on your purchase. Our staff will provide you with, and help you complete a VAT 407 form. This form is completed with details of your purchase, your contact details and details of the credit card you would like your refund processed to. Present the completed VAT 407 form, along with your receipt and goods at the Customs Desk at your departing port. It is important that HM Customs stamp your form, without this stamp your claim will be invalid. An official freight forwarder waybill can also be accepted as proof of export if you have used one to ship your goods. Upon successfully submitting the form, the form will be returned to us at Evans Cycles where we will process your VAT refund. Refunding the appropriate amount directly to your credit card, less a small admin fee (£20 on refunds over £50, £5 if less). Customers should be aware that VAT is not applied, and therefore cannot be claimed back on certain goods including helmets and some food items. Full details on the Retail Export Scheme can be found on the HM Revenue & Customs website.


 

International Country Delivery Restrictions


Unfortunately we have had to suspend shipments to private individuals in Russia, because of Russian customs restrictions.

 

 

BFPO Delivery


We can deliver clothing, parts and accessory orders to a BFPO address. Large items such as bikes, trainers or bulky items may not. This is a restriction set by the BFPO. For more info about the BFPO click here.


 

VAT & Duty


Website & phone orders VAT is automatically removed for orders delivered to the Channel Islands and outside of the European Community. VAT cannot be removed for deliveries within the European Community. Some countries may charge you import tax for certain items. If you have any queries regarding this then please contact your local tax office who should be able to assist you further. Unfortunately Evans Cycles cannot advise on import tax and duty enquiries and we cannot take responsibility for any customs or duty charges which may arise from importing any of our products into your country.


 

International Returns


If you wish to return an item that is unsuitable or not required you will be liable for the return delivery costs. If you wish to then try a different size or style, delivery will be charged again to post the alternative item back to you. Click here for more information on our returns policy.

 

 

How we deliver your bike

We do everything we can to make sure your new bike reaches you in factory-fresh condition. That doesn’t mean covering it in bubblewrap and hoping for the best – we make sure that every bike is sent safely, securely and with only minor assembly required at your end before you can climb on board.


How your bike will arrive

Bike manufacturers send us new machines in bits and pieces – far from being ride-ready. And while some bike retailers are happy to just send this box onto you, we get your bike fully assembled and tested by one of our qualified mechanics BEFORE we send it. After all, you’ll be like a kid at Christmas when it arrives and probably won’t want to spend hours piecing it together (that’s even if you’ve got the right tools for the job).

So we’ll fit the forks, wheels, seat-post and other components for you. We’ll also adjust the gears and brakes (bleed disc brakes if necessary) and we’ll true the wheels, pump the tyres, and make sure that everything is tightened. Finally, we’ll turn the handlebars 90 degrees and remove the pedals (if supplied) for even more security during shipping. Only then will we pop it into one of our custom oversize bike boxes ready for collection. Hey presto.

Read more


Extras

 

If you’ve ordered any accessories or extras (saddle bags, water bottle cages, lights etc) they’ll be safely packaged in a separate box to prevent damage to your bike.

 

A few finishing touches

 

When your bike’s delivered, you’ll need to turn the handlebars around and attach the pedals. But don’t panic – we’ll supply you with full instructions, a multi-tool and a 15mm pedal spanner too. Simply follow the instructions and your bike will be ready to ride in minutes.

 

REMEMBER: Not all bikes come with pedals. Usually with higher end models, it’s left to the rider to choose the pedals they like to use. But if you’re unsure, check your bike description for more details.

 

Questions about assembling your bike?

 

If you’re stuck, don’t sit there in a pile of tools and bolts, contact us and we’ll help out.

 

What about kid’s bikes and stabilizers

 

We put all kid’s bikes through the same assembly process as our adult bikes (we even get them tested by our qualified mechanics). We also dispatch them with stabilizers and pedals removed – so there’s a little assembly required when the bike arrives at your door, but nothing too technical. Here are a few tips:

 

   • Most stabilizers can be fitted with a 15mm spanner, which you’ll get for free in the box. Handy.

   • Fit the stabilizers with the bike upright so that each stabilizer leg is about 1cm off the ground.
     This’ll help your little rider learn to balance, as the wheel should just be off the ground once
     they set off.

   • Setting up the stabilizers correctly also helps on uneven ground as it stops the bike from beaching
     (when the wheel is no longer in contact with the ground).

 

BMX stunt pegs

 

We have to remove stunt pegs before we send BMX bikes else they won’t fit in our boxes. But fitting them back on is pretty straightforward – you’ll need a ratchet with an extension bar and a 15mm, 17mm or 19mm socket (please note: tools for this aren’t supplied).

 

International & Offshore UK bike orders

 

With international shipping comes a few size restrictions. So we have to send our bikes off in a partly assembled state. We still build and test every bike before shipment, however you’ll need to carry out a little assembly at your end, which will require a number of tools. For any questions about reassembling your bike, contact us