We’re committed to finding the right bike for you. It’s why we:
- Carry the UK’s widest range of bikes
- Offer a free personal sizing service with every bike bought in-store
- Price Match, even up to a week after you’ve bought your bike
Which is why when you buy a bike from us, if it’s not the one for you, you can change it within 30 days even if you've ridden it. No questions asked.
Browse our product range by discipline below:
• If you are not happy with your bike for any reason, return it within 30 days in any condition as long as it is clean and isn’t broken (i.e. worn tyres & brake pads are acceptable – buckled wheels, crash damage, broken components or a cracked frame are not)
• This offer is separate from our 90 day returns policy – which allows completely unused products to be returned for a refund within that timescale
• The guarantee can be used only once on each new bike purchase
• Exchanges under this guarantee can be done in any store, but cannot be done online or over the phone
• Refunds are not possible under the guarantee. We will exchange your bike on the following basis:
─ Cash or card transactions will be exchanged on a like-for-like basis. If the exchange bike is cheaper, the difference will be issued on an Evans Cycles Gift Card up to the value of £250.
─ Finance or Ride-to-Work scheme transactions will be exchanged on a like-for-like basis. Should you wish to exchange for a more expensive bike, the difference can be paid in cash or card at the point of exchange. The terms of these transactions means we cannot offer any form of refund if the exchange bike is cheaper.
• To exchange your bike, bring it and your original receipt to your local Evans Cycles store within 30 days of purchase
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