Suspension units need a little TLC on a regular basis. So we recommend getting your suspension forks and rear shocks serviced every 3-12 months (depending on how much punishment you dish out to them on the trails).
Working on a suspension unit is no easy feat. In fact it’s a pretty specialist job, which is why we’ve got a purpose-built workshop where we get to grips with forks, shocks and all manner of fiddly suspension components. If you’d like to book your suspension in for a service, just give us a call on 01539 732262 or pop into one of our stores. We’ll give you all the details you need, including how to ship your suspension to and from our service HQ.
Please click here for a Booking Form
Our mechanics will happily remove your suspension unit from your bike. They’ll charge £25 and you can arrange this with your local store. However, if you’re up to the job, you can remove the suspension unit yourself. We recommend using one of the handy guides below as it won’t be the simplest of cycling maintenance tasks (but it’s good to learn new things, right?).
A suspension forks service includes:
- Comprehensive pre-service test
- Cleaning of the unit
- Full strip down
- Inspection of internal parts
- Replacing all seals as necessary
- Re-building with new oil/lubricant
- Re-pressurisation of air forks
- A comprehensive post-service test
If you need any replacement parts, our suspension technicians will contact you and talk over the extra cost of parts and labour BEFORE any work is carried out.
Once the service is complete, your fork will be returned along with a technical report detailing the work undertaken. All front forks cost £85 per unit with a postage of £10.00 for forks that are returned to you directly by our courier (however, there’s no charge if you’d like us to ship it to an Evans Cycles store for collection). All forks and rear shocks are posted back next day delivery.
Our suspension wizards can provide air can services on Manitou, FOX and RockShox air sprung rear shocks. A rear suspension service includes:
- Full strip down, inspection and cleaning of the air canister
- New seal kit fitted
- Shock lubricated
- Re-building of shock
- Re-pressurisation of shock
Once the service is complete, your shock will be returned along with a technical report detailing the work undertaken. All shock services are charged at a fixed price of £50. A postage charge of £7 applies for shocks returned to you directly by our courier (no charge for shocks shipped to our stores for collection).
For Genius and Equalizer 1 shocks, we’re the only ones in the country up to the job. What a Scott Service includes:
- Pre-service clean, strip
- Inspection of the shocks
- All dynamic seals replaced
- Any other seals that are found to be worn or damaged
- All parts checked for wear or damage
- New decals
- New DU bushes and eyelets
If any additional parts are needed, one of our suspension team experts will contact you to discuss (BEFORE any work is done). A Scott service costs £105 with a postage charge of £7 if you’d like us to return your shocks to you. Alternatively, you can choose to pick up your serviced shocks from our stores free of charge.
No fear. Just give our crack suspension service team a tinkle on 01539 732262 and they’ll talk you through it.